Return & Refund Policy

Last updated: August 9, 2026

We want you to feel confident when choosing a JINVAE piece. This policy applies to orders shipping to the United States.

30-day return window

You may request a return within 30 calendar days after your order is marked delivered. To begin, email support@jinvae.com with your order number and the reason for your return. Please do not send an item back before we provide return instructions.

Return eligibility

• Items must be unused, unworn, and in their original condition.
• Items must include original packaging, tags, and any included accessories.
• Proof of purchase is required.

Items marked Final Sale at the time of purchase, personalized pieces, and gift cards are not eligible for a change-of-mind return. This does not affect your rights if an item arrives damaged, incorrect, or materially not as described.

Return shipping

For a change-of-mind return, the customer is responsible for the cost of return shipping. Original shipping charges are not refundable. We will provide the approved return address and instructions after your request is reviewed. Returns sent without authorization may not be accepted.

Damaged, incorrect, or faulty items

If your order arrives damaged, incorrect, or with a quality issue, contact us within 7 days of delivery at support@jinvae.com. Please include your order number and clear photos of the item, packaging, and shipping label. Once confirmed, JINVAE will provide the appropriate solution, including replacement, repair, or refund, and will cover return shipping where a return is needed.

Refund timing

After an approved return arrives and is inspected, we will email you the outcome. Approved refunds are issued to the original payment method within 5 business days of inspection. Your bank or payment provider may take an additional 5–10 business days to post the refund.

Order cancellations

If you need to cancel an order, contact us as soon as possible. Orders may be cancelled for a full refund before they are dispatched. Once an order has shipped, it must follow the return process above.

Contact us

For return and refund support, email support@jinvae.com. We aim to respond within one business day.