Shipping Policy

Last updated: August 9, 2026

This policy applies to JINVAE orders shipping to the United States. Each piece is dispatched from China with tracked delivery.

At a glance

• Processing: 1–3 business days after order confirmation.
• Transit time: typically 7–12 business days after dispatch.
• Total estimated delivery time: approximately 8–15 business days, including processing.
• Tracking: sent by email once your order has shipped.
• U.S. duties and import fees: included in your order total.

Processing and delivery estimates

Orders are prepared within 1–3 business days after payment is confirmed. Once dispatched, delivery to most U.S. addresses is estimated at 7–12 business days. Deliveries to Alaska, Hawaii, remote areas, and orders placed during peak periods may take 10–15 business days in transit.

Delivery estimates are provided in business days and are not guarantees. Weather, carrier capacity, customs processing, and other events outside our control can occasionally affect delivery timing.

Duties and import fees for U.S. orders

JINVAE ships U.S. orders on a duties-paid basis. Applicable import duties and fees are included in the amount paid to JINVAE, so you should not be asked to pay a separate duty charge when your package is delivered.

Shipping charges and tracking

Any applicable shipping charge, and any active complimentary-shipping offer, is shown before you place your order. When your package leaves our facility, we will send tracking information to the email address used at checkout. Carrier tracking can take 24–48 hours to begin updating.

Address changes and delivery issues

Please review your delivery address carefully before placing an order. If you need to correct an address, email support@jinvae.com as soon as possible. We will try to help before dispatch, but an address cannot always be changed after a parcel has entered the carrier network.

If tracking shows your package as delivered but you cannot locate it, please first check with household members, your building staff, and the carrier. If it remains missing after 48 hours, contact us with your order number and we will help begin an investigation.

Delays, cancellations, and support

If we cannot dispatch your order within a stated timeframe, we will contact you with an updated estimate and your available options. You may choose to accept the revised shipment date or cancel for a refund before the order is dispatched.

For delivery support, contact support@jinvae.com and include your order number. We aim to respond within one business day.