CLIENT CARE
We’re here to help.
Questions about a piece, international delivery or caring for your brocade? Send us a note and our atelier team will reply with thoughtful, practical guidance.
Send a message
We respond within 1 business day, Monday through Friday.
ATELIER NOTES
Personal care, from our hands to yours.
Every enquiry is read by a real member of the JINVAE team—not a chatbot or outsourced desk.
RESPONSE TIME
Within 1 business day
Monday–Friday
BEFORE YOU WRITE
Please include your order number when asking about an existing purchase. For direct support, write to support@jinvae.com. For press or wholesale enquiries, tell us your publication or store name.
QUICK ANSWERS
Before you get in touch.
Where do you ship?
U.S. orders ship from China with tracked delivery. Processing takes 1–3 business days; most U.S. deliveries arrive 7–12 business days after dispatch. Duties and import fees are included.
Can I return my order?
Yes. Request a return within 30 days of delivery. Items must be unused and in their original condition; we will provide approved return instructions.
How do I care for brocade?
Keep the bag dry, store it in its dust bag and gently spot-clean the woven surface with a soft, barely damp cloth. Avoid machine washing.