FAQ

Frequently Asked Questions

Last updated: August 9, 2026

What makes JINVAE bags distinctive?

Each piece pairs living Chinese brocade traditions with contemporary silhouettes. Our first collection focuses on luminous, pale-toned Zhuang brocade, developed in considered small batches.

Will the color look exactly like the photographs?

We photograph in natural, neutral light. Screen settings may create slight differences, and woven textiles naturally vary from piece to piece.

How should I care for brocade?

Keep the bag dry, avoid prolonged direct sunlight, and store it upright in its dust bag. Blot moisture immediately with a clean white cloth. Do not machine wash or use household solvents.

Where do you ship from?

JINVAE ships U.S. orders from China with tracked delivery.

When will my U.S. order arrive?

Orders are prepared within 1–3 business days after confirmation. Delivery to most U.S. addresses is typically estimated at 7–12 business days after dispatch, for a total estimated delivery time of approximately 8–15 business days. Alaska, Hawaii, remote areas, and peak periods may require additional time.

Are duties and import fees included?

Yes. Applicable duties and import fees for U.S. orders are included in the amount paid to JINVAE. You should not be asked to pay a separate duty charge on delivery.

Can I return an item?

Yes. You may request a return within 30 calendar days after delivery, provided the item is unused and in its original condition with packaging and tags. Contact us before sending an item back so we can provide approved return instructions. See our Return & Refund Policy for full details.

How can I contact JINVAE?

Email support@jinvae.com or use our Contact Us page for product questions, care guidance, order support, wholesale enquiries, or press requests. We aim to respond within one business day, Monday through Friday.